EASY PEASY RETURNS
WE COLLECT WHEN AND WHERE YOU SAY
Returns are very easy, a delivery person will pick up the product where and when you tell us.
BUT PLEASE USE THE SAME ORIGINAL BOX
A delivery person will come to your door to pick up the package and we will receive it in our warehouse within 3 days.
We review it and make the refund to the same means of payment method you used.
Remember to pack it in the same original box with all its plastics, protections, carton labels, etc …
ONLY 1 RETURN EVERY 300 ORDERS
It’s weird that you don’t like one of our suitcases when you have it in front of you, but hey, sometimes these things happen, right?
We have a very low percentage of returns, only 1 in every 300 orders approximately.
After 11 years manufacturing them, we know that our suitcases like and surprise a lot, we think you will not regret it
WE ONLY CHARGE 9€ FOR UNJUSTIFIED RETURNS
If it were a technical problem with the product, the return is absolutely FREE for you and we will obviously exchange the product urgently.
But in the case of unjustified returns we do have to charge £9 for transport.
When we issue the refund, we will deduct this 9€. For example, if the suitcase cost you 90€, the return will be 81€ .